Widerrufsrecht

Our Return Window

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

·       Unopened and in their original, undamaged packaging

·       In the same condition as received

·       Accompanied by proof of purchase (order number or receipt)

How to Start a Return

Email info@doxagames.com with your order number and the reason for your return. We will respond within 1–2 business days with return instructions. Please do not send items back without first contacting us.

Return shipping costs are the responsibility of the customer, except in cases where the item arrived damaged, defective, or was the wrong product.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are processed within 5–7 business days and returned to your original payment method. Your bank or card issuer may take additional time to post the credit.

Damaged or Defective Items

If your item arrived damaged or defective, please contact us within 7 days of delivery at info@doxagames.com with a photo of the issue and your order number. We will send a replacement at no cost to you — no need to return the damaged item.

Wrong Item Received

If you received the wrong product, contact us immediately, and we will make it right — free replacement and return label included.

Wholesale & Bulk Orders

All wholesale and bulk orders are final sale. Returns or refunds on wholesale orders are not accepted except in the case of manufacturer defect. Contact us at info@doxagames.com within 7 days of delivery if you believe you have received a defective bulk shipment.

Non-Returnable Items

·       Items purchased in person at a conference or event

·       Opened games (unless defective)

·       Wholesale and bulk orders

 

Questions about a return? Email info@doxagames.com — we're happy to help.